How should audit results be communicated orally?

Communicating audit results effectively requires a focus on engagement and dialogue between the auditor and the auditee. Listening to the concerns or questions of the auditee is crucial for several reasons. Firstly, it validates the auditee's perspective and fosters a collaborative atmosphere where they feel their input is valued. This approach not only enhances mutual understanding but also encourages a culture of transparency within the organization.

Moreover, addressing the concerns of the auditee can lead to a more constructive discussion on the findings. This dialogue allows the auditor to clarify any misunderstandings and provide context around the audit results, leading to a more informative and beneficial outcome for both parties. Engaging with the auditee also facilitates the identification of potential solutions and improvements, ensuring that the audit process contributes positively to the overall goals of compliance and quality improvement.

In contrast, focusing on avoiding questions, present findings without discussion, or being dismissive of concerns would hinder communication and could create animosity or defensiveness. This approach not only undermines the effectiveness of the audit process but may also result in missed opportunities for improvement and collaboration. Thus, actively listening to the auditee’s concerns is the correct method for communicating audit results.