To whom should communication regarding detected errors be tailored?

Communication regarding detected errors should be specifically tailored to individuals responsible for those errors, such as coders and physicians. The rationale behind this is that these individuals have the requisite knowledge and expertise to understand the specifics of the errors identified. By addressing them directly, the communication can be focused on the nature of the errors, how they occurred, and what corrective actions are required to prevent future occurrences. This targeted approach fosters accountability and facilitates the education of the involved parties, allowing them to improve their practices.

Tailoring communication to the individuals responsible for the errors also helps in creating a culture of transparency and continuous improvement within the organization. When those directly involved are informed about the errors in a constructive manner, they are better equipped to implement changes and adjust their workflows accordingly, ultimately leading to enhancements in coding accuracy, compliance, and patient care.

In contrast, communicating with the general public, external stakeholders, or administrative staff would not be as effective, as they do not have the direct involvement or responsibility for the specific errors being addressed. Their understanding of the nuances and implications of the errors might be limited, which would reduce the effectiveness of the communication.